After Sunday close I spot-check three lane endcaps; in your stores, which SKU throws on-hand off the most — lip balm singles, AA 4-packs, or travel-size sanitizer? Our 12-count lip balm tray finishes short by 2–3 almost every week, and it tracks with quick-grab theft near the exits.
sanitizer? Our 12-count lip balm tray finishes short by 2–3 almost every Same here — lip balm bleeds worst by the exits; ugh. We cut most of it by ditching the 12-count tray for a single-facing peg with a front-stop and moving it one bay off the doors, plus a 7 pm Sunday mid-count.
My take: I’d lean toward the simplest next step and see if it changes anything this week — if not, you’ve got a clear case to escalate. What would block you from trying that?
AA 4‑packs miscount most in my lanes — people park returns or swap sizes on the same peg. Switching those pegs to locking tips cut the shrink and bad counts fast, though it does slow the refill a bit. If the balm’s walking “near the exits,” have you tried a shallow acrylic lip to blunt the quick sweep?