We ran a two-week test shutting SCO from 5–8 p.m. at our Riverdale store and saw scan-avoidance incidents drop 23% while inventory variance tightened by 0.6 points; guard posture moved to front-door presence with receipt verification. Anyone else trialing time-banded SCO controls or layering video analytics with targeted greeter placement, and what impact are you seeing on interventions?
But > else trialing time-banded SCO controls or layering video analytics with targeted greeter placement, and Agree on the timing — our 4–7 p.m. shutoff plus a front-door guard doing selective receipt checks cut SCO shrink about 15% and tightened variance like you saw, and a simple dwell/exception analytic over the SCO lanes told the greeter when to step in. Small caveat: keep one manned express lane open (10 items or fewer) so carts don’t stack and customers don’t bail.
We ran a 6–9 p.m. “soft off” where SCO screens hand off to an associate — think a metering light — and moved the guard 10 feet inside the vestibule; shrink fell 18% and the queues smoothed. We layered analytics to nudge only when a basket hit 8+ items with 2+ voids in 60 seconds; small caveat: promo/BOGO hours spiked false positives, so we suppress alerts on those windows. If you’re doing receipt checks, a quick “scan-and-glance” on high-risk SKUs at the cart top speeds the interaction without feeling like a bag search.
Quick pre-close PA — ‘SCO paused 5–8’ — cut pushback; we saw 19% fewer misses, but Fridays still spike, @thomas_j78.
We paired 5–8 shutoff with a mobile-POS rover; misses -17%. @thomas_j78, signage for pharmacy helped.